EngageSelect provides a niche CRM consulting service that connects small to medium sized businesses with best-of-breed CRM solutions.
We help you to manage the complete customer journey and streamline business processes, that makes doing business easier and more successful.
Are you struggling to…
Follow up and nurture your leads in a timely and effective manner?
Keep the customer database up to date and well organised?
Provide service people with full visibility into the customer history to provide better service?
Keep track what is ‘sitting’ in the pipeline and why they are not converting into sales?
Provide visibility into customer interactions across all different touchpoints?
Connect to dots between marketing and sales to run more effective campaigns?
Produce valuable Customer insights and actionable reports?
Eliminate repetitive or redundant tasks that are a nuisance and time wasters for your people?
Support your employees with business processes that drive productive outcomes?
We can help you to find the answers and get started with the right solution!
What do you really know about CRM?
A CRM solution brings together all your customer information in a single, integrated platform that enables you to build a customer-centred business from marketing right through to sales, customer service and business analysis. This gives you a complete understanding of your customers to drive your business’s success. We can help you to build the best Customer Success Platform for your business.
Whatever you know, or don’t know, EngageSelect can help you. Just click the buttons below to get exactly the right kind of help.
I’m unfamiliar with the CRM environment and need to start from scratch
I know my CRM requirements but need help with selecting the right CRM solution.
I already use a CRM but it definitely needs improvement
What kind of business are you operating in?
Whatever type of business, EngageSelect can help you improve. Just click the buttons below to get exactly the right kind of help.
Contact us today for your CRM needs and requirements
Here are some of the frequently asked questions that come up when looking at ways to grow your business by building better relationships and work smarter and faster
CRM is an integration of all the processes that deal with customers, which include – sales, marketing, customer service and support as well as collecting customer data, analysing it and implementing the findings to the business process.
- Marketing: CRM has become an essential part of marketing. Marketing has evolved over the years from focusing on direct sales to customer relationship marketing and automation. The focus has now shifted to creating loyal customers by offering not just a product, but an experience.
- Sales Force Automation: The job of the sales department is to create strategies to maintain and build customer relationships in order to generate revenue. In order to fulfil this part of their duties, the sales department needs to be automated, collect data regarding the customers, their demographics, personal details, professional details, preferences and spending patterns etc. to create a profile that can be used to enhance customer relationship.
- Customer Service and Support: One of the most important factors for customer satisfaction is customer service and support. The after sales service and support offered by a business determines the continuing customer relationship. If the service and support system is not adequate, the customer relation will suffer.
- Insights and Analytics: The entire CRM process is dependent on information technology and data analysis. All the customer data is collected and analysed using the software. This gives businesses insights into their customers, their preferences and buying patterns, providing it with guidelines to improve overall customer experience.
Lead generation and customer data are essential for CRM to work. However, without understanding and analysing the customer or market requirements, a business cannot hope to optimise customer experience and, therefore, generate new business.
Some even go that far to call it a philosophy, requiring the right tools to execute on a strategy to connect and stay connected with your customers.
CRM is the tool through which a business can build up a mutually beneficial relationship with its strategically significant customers.
The main purpose of any business is to sell its product or service to a customer in order to generate income or revenue. The aims of CRM are derived from this need to have customers who are strategically significant. For this reason, CRM is an essential part of marketing.
CRM aims to understand the customer, retain them by providing a satisfying customer experience. It also aims at attracting new customers, convert inquiries into business opportunities, increase profitability and reduce the cost of managing customers.
Asking the question, “what’s the best CRM software?” is similar to asking the question “What is the best way to get from point A to B?”
The answer depends on many different factors, such as the size of your organisation, your business model, your systems and IT landscape, your budget and more. With a continuous increasing and changing number of CRM systems to choose from, making a decision is not that easy anymore.
If you are aiming to get to point B in the most effective way, contact us to discuss your situation and needs.
A Customer Relationship Management system is a category of integrated, data-driven solutions that improve how you interact and do business with customers. CRM systems and applications are designed to manage and maintain customer relationships, track engagement and sales, and deliver actionable data- all in one place. Have a question? Let chat>
Having full visibility of the customer history, sales and communication details will help your customer service people to respond faster and in a more effective way.
All businesses need organized systems and tools in place and times have changed. CRM do not have to be expensive anymore to implement and run.
To keep up with the competition and customers having more and more power, you will have to respond quicker and in more personalised way.
It can help to segment your customer data in such a way it can track customer behavior and transform this data into valuable information who are your most profitable customers, how to respond to them and make strategic business decision for growth and marketing strategies.
It can help to gain better insights into your customers and generate better qualified leads and convert these into long term strategic customers.
It will help to be able to grow your business by having more systemised processes and tools in place to manage your daily tasks when interacting with your customers
Recent Blog posts
As quarter 3 comes to an end, you're probably wondering how you can win more business and get more done for the final quarter. In my latest blog I'm sharing some tips on how [...]
An interesting and very useful read on CRM, its meaning and the importance of keeping those same customers and of growing the depth of their relationship with you, written by Lionel Wijesiri. “The purpose of [...]
Bpm’online recognized in the Best CRM software Grid 2017... Bpm'online, which provides unique synergy of BPM technologies and CRM for sales, marketing, service to empower organizations to accelerate time-to-strategy execution, today announced that it [...]